Frequently Asked Questions

Find quick answers to common questions about
our products, orders, shipping and returns.

Frequently Asked Questions

Find quick answers to common questions about our products, orders, shipping and returns.

COMMON QUESTIONS

YES! Our unconditional guarantee is that you receive the best service ever, or it’s free.

Monday – Friday: 9am to 6pm

Saturday & Sunday: Closed

We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a hair and skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.

Yes! All products sold by R BEAUTE are 100% authentic and sourced directly from authorised distributors and trusted brand partners to ensure the highest quality.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use it to monitor your delivery status at any time.

We accept major credit cards, debit cards, FPX online banking, and selected digital payment methods for a secure and convenient checkout experience.

If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. Eligible returns and exchanges are subject to our Return Policy.

Reward points are earned with every eligible purchase. Once you’ve accumulated enough points, you can redeem them for discounts on future orders during checkout.

Still Need Help?

Our beauty specialists are always here to help. Get in touch and we’ll respond as soon as possible.